Access and display
The portal shows an error page
If the portal cannot carry out a request, it replaces the view with an error page offering the Back to dashboard button.
| Page | Message | Cause | Remedy |
|---|---|---|---|
| Access Denied | Sorry, you don't have access to this page. | The user account does not hold the role this view requires, or the view belongs to a different company. | Return to the dashboard. If you need the view for your work, ask a person with administration rights to check your role. Which role opens which view is listed under Roles and permissions. |
| Page not found | Sorry, the page you are looking for doesn't exist or has been moved. | The address is misspelled, or the object behind it has been deleted — a network whose address is still stored as a bookmark, for example. | Open the view through the navigation instead of through a bookmark. |
| Internal Server Error | Sorry, an internal server error occurred. | The request failed on the server. | Repeat the action after a short while. If the error persists, note the time and the action and report it. |
The session has expired
If an action unexpectedly returns you to the login screen, the session has expired. Without activity, a session ends after 120 minutes by default; the operator of the portal can change this value. Closing the web browser does not end the session.
- ► Log in again.
- ► Carry out the action once more. Entries you made before the session expired and did not save are lost.
Note
On the Profile tab, Browser sessions shows which sessions are still open; Log out other browser sessions ends them. If you feel your user account has been compromised, end the other sessions and change your password immediately.
A view stays empty
An empty list is not an error: the portal shows only the data of the company you are currently logged in to, and only the selected period.
| Message | Meaning | Remedy |
|---|---|---|
| No data currently available. | No measurements exist for the selected period. | Select a longer observation period. |
| No networks found. | No network is assigned to the company. | Ask the SOC to assign the network. |
| There is no mitigation history. | No mitigation was carried out in the selected period. | Extend the period. |
| No traffic data found for the selected period. | No traffic report exists for the selected month. | Select a different month. |
| No reports found. | No mitigation report has been generated yet. | A report is created only after a mitigation has finished. |
| No audit log found. | No change subject to logging was made in the selected period. | Extend the period or reset the filter. |
| No anomalies found. | No anomaly was detected in the selected period. | Extend the period. |
If a view stays empty although data is expected, first check whether you are logged in to the correct company.